在线客服务, 第一个回合
Joni: *Please do not share your credit card information, security
code or CVV in this chat window.*
Hi, my name is Joni. How can I help you today?
Me: Hi Joni, Due to the impact of COV2019, I will not be able to carry out our pre-booked treval. Can I get a full refund for the cancellation?
Joni: Hi there, Fuchun!
Joni: No worries, I'll be glad to check that for you. Please give me a minute to have a look at your booking. One moment please.
Me: Thanks
Joni: You're welcome.
Joni: Thank you for waiting.
Joni: It shows here that you have a Starter fare ticket. As per fare rules, this is non-refundable, non-reroutable. This can be cancelled without any fee, however, once flights is cancelled, the ticket will be forfeited and the flights cannot be reinstated. Instead of forfeiting the ticket, what you can do is change date, time, or name with change fee and fare difference. Will you be able to travel in the future or have anyone to take the flights instead?
这里显示您有一张Starter票价。根据票价规则，这是不可退款，不可更改的。这可以免费取消，但是，一旦取消航班，机票将被没收，并且无法恢复航班。代替没收机票，您可以做的是更改日期，时间或名称，并收取更改费用和票价差额。您将来可以旅行还是可以让任何人代替航班？
End Chat
******************************************************************************************************
线客服务, 第二个回合
Justin Ian: *Please do not share your credit card information, security code or CVV in this chat window.*
Hi, my name is Justin Ian. How can I help you today?
Me: Hi Jusyin, Lets' continue my coversation with Joni, which was unfortunately interruped.
Me: Joni: *Please do not share your credit card information, security code or CVV in this chat window.*
Me: Joni: It shows here that you have a Starter fare ticket. As per fare rules, this is non-refundable, non-reroutable. This can be cancelled without any fee, however, once flights is cancelled, the ticket will be forfeited and the flights cannot be reinstated. Instead of forfeiting the ticket, what you can do is change date, time, or name with change fee and fare difference. Will you be able to travel in the future or have anyone to take the flights instead?
Justin Ian: Hello there, Fuchun. I can assist you now. I know it could be frustrating if your chat got disconnected but let me help you with this one. Can you give me more details about your concern?
Me: To travel in the future is an option. However we really don't know when we will be able to do so. It really denpends on the situation with the COV2019.
Me: If I cannot cancel the flight without heavy loss of money, what other options avalable?
Justin Ian: I understand.
Justin Ian: Im very sorry but the only option is to change the date or name on the booking.
Me: The problem is I don't know we will be able to do that treval. It is really depend on the situation of COV2019. Can I change the date to "open"?
Justin Ian: I understand. What I can suggest to do is change this your ticket to plus bundle so it’s more flexible for the changes.
Justin Ian: We dont have open ticket for this, Im very sorry.
Me: How?
Justin Ian: I will be upgrading your ticker to plus bundle and future date it for you so we can give you more time to decide for your new flight date and upgrade fee will apply. Then if you already have a new date then you can contact us back so we can change the date again and this time, only fare difference will apply (only if theres any).
Justin Ian: Are you still there? Let me know if you'd like to keep chatting.
Me: This does sound plausible. This does sound plausible. Can you do it and let me know how much extra it will cost before I commit the change?
Justin Ian: Sure thing. One moment please.
Justin Ian: Thanks for waiting. I can future date your flight to 01Sep for 188NZD and you will now have a plus bundle ticket which includes this inclusions:
可以将来以188NZD(新西兰元) 将您的航班日期定为01Sep(9月报号)，现在您将获得包含以下内容的正价捆绑机票
20kg checked baggage
7kg carry-on baggage
No change fee but any fare difference will apply
Free standard seat selection
In-flight meal deal or meals on selected flights.
Justin Ian: Shall we proceed?
Me: Thanks. Can you let me discuss this with friends and let you know later?
Justin Ian: You can do that but I would suggest on changing this now as the prices are subject to change.
Justin Ian: Please be reminded that fare is always subject to change wherein it is getting more expensive if you will do it on a later time. So shall we proceed while I am still holding the seats for you?
Justin Ian: I don’t want you paying more for this changes so I would suggest on changing this now.
Me: Thanks, but I'd prefer to have a discussion with friends first as this is almost double the original booking price.
Justin Ian: I understand. 188NZD is already for both passengers.
Justin Ian: So, changes would only be for 94NZD.
Me: I really appreciate that. Our original booking was 242NZD for both passengers. The extra cost is too much.
我非常感谢。我们最初的预订是两名乘客都是242NZD。额外费用太多
Justin Ian: I understand. I just don’t want you to pay more for this fi you decided to change it later. Is there anything else I can help you with today?
Me: Anyway thank you again for the discussion. By the way, can you give me a contact telephone number please?
Justin Ian: Youre most welcome! Sure thing. Please refer for this site so you can get the contact number https://www.jetstar.com/au/en/contact-us/contact-numbers
Justin Ian: Is there anything else I can help you with today?
Me: Thanks a lot. Have a good day!
Send
******************************************************************************************************
Contact numbers
Hello! The quickest and easiest way to make changes to your booking is at Manage booking.
We have lots of helpful answers and information on our contact us page.
Calling from Australia?
131 538 charges apply, Monday to Sunday, 24 hours
All contact numbers
AUSTRALIA
131 538 charges apply, Monday to Sunday, 24 hours
CAMBODIA
Phnom Penh
+855 23 220 909 Monday to Saturday, 8.00am to 6.00pm (local time)
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
Siem Reap (Angkor Wat)
+855 63 964 388 Monday to Saturday, 8.00am to 6.00pm (local time)
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
CHINA
Mainland China
4001 201 260 charges apply, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
Hong Kong SAR
+852 3192 7451 charges apply, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
Taiwan
+00801 852 015 charges apply, Monday to Sunday, 24 hours, in English
+613 9645 5999 charges apply, Monday to Sunday, 24 hours, in English
Fiji
008 002 171 Monday to Sunday, 24 hours
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
INDONESIA
+613 9645 5999 charges apply, in English, Monday to Sunday, 24 hours
JAPAN
0570 550 538 press 2 for English, charges apply, Monday to Sunday, 9.00am to 9.00pm (local time)
050 3163 8538 calling from a PHS device, charges apply, Monday to Sunday, 9.00am to 9.00pm (local time)
MALAYSIA
1800 813 090 charges apply, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
MYANMAR
+95 9 42111 6662
+95 9 42111 6663 Monday to Friday, 9.00am to 5.00pm (local time)
NEW ZEALAND
+64 9975 9426 charges apply, Monday to Sunday, 24 hours
0800 800 995 toll free from local landlines only, Monday to Sunday, 24 hours
PHILIPPINES
1800 1611 0280 charges apply, in English, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, in English, Monday to Sunday, 24 hours
SINGAPORE
+65 6499 9702 charges apply, in English, Monday to Sunday, 24 hours
THAILAND
66 2267 5125 charges apply, in English, Monday to Friday, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time)
001 800 611 2957 toll free, phone must be connected to CAT network, in English, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, in English, Monday to Sunday, 24 hours
USA
1866 397 8170 toll free, in English, Monday to Sunday, 24 hours
+613 9645 5999 charges apply, in English, Monday to Sunday, 24 hours
VIETNAM
1900 1550 charges apply, Monday to Sunday, 24 hours
+84 8 35473550
+84 8 62878550 from outside Vietnam, charges apply, Monday to Sunday, 24 hours
Other Countries and Regions
+613 9645 5999 charges apply, Monday to Sunday, 24 hours
Jetstar corporate addresses